Use the recovery code to reset the authenticator

Step 1

Go to Visma and log in with your email address and password.

When you are asked to enter the code from your authenticator app, click on ‘Try another way’.

Step 2

Then select ‘Use one-time emergency code’.

Step 3

Enter your recovery code (backup code) and click on ‘Verify’.

Step 4

Indicate that you no longer have access to your authenticator app by selecting ‘I have permanently lost access to the Authenticator app’.

Step 5

To set up two-step verification again, click ‘Enable’.

Step 6

On the next screen, you will be asked to download the Visma Authenticator app.

As you are already using an authenticator app, select ‘I use another Authenticator app’ and then click ‘Next’.

Step 7

Open the authenticator app on your smartphone and add a new account. Then scan the QR code displayed on your screen.

Please note

The QR code in the screenshot below has been crossed out for security reasons. A unique QR code will be displayed on your own screen, which you must scan using your authenticator app.

If you’re unable to scan the code, you can use the code displayed below the QR code.

Then click ‘Next’.

Step 8

Enter the 6-digit code from your authenticator app and click ‘Next’.

Step 9

A new recovery code (backup code) will now be generated.

Click the copy icon to copy the recovery code.

Important

Keep this recovery code in a safe place, not on your phone. You can use this code if you can no longer access your authenticator app or your phone. If you keep the recovery code on the same phone, you may also be unable to access it when you need it.

We recommend saving the recovery code, for example, in a Word document on your computer, in a password manager or in another secure location where you can find it later.

Step 10

Choose ‘I have safely copied and stored this code’ and click ‘Done’.

Two-step verification has now been successfully reset!
The next time you log in, use the newly set up authenticator app.

If you no longer have access to your authenticator app or phone and no longer have your recovery code (backup code), but you have set up SMS verification, please refer to the following article: Request a new recovery code using SMS verification – Sigma Personeelsdiensten